Free shipping for all orders over INR 2200.00
Shivom Jewellers Policy
Shipping & Delivery Policy
At Shivom Jewellers, we aim to make every delivery smooth, secure, and reliable. This policy explains our shipping partners, order verification process, delivery timelines, and shipping terms for prepaid and Cash on Delivery orders.
Reliable delivery support
We have partnered with ShipRocket and leading courier networks to ensure efficient delivery across serviceable locations in India.
ShipRocket Partner
1–2 Day Processing
3–4 Day Shipping
COD Verification
Trusted Couriers
Orders are delivered through ShipRocket and major courier partners.
Verified COD Orders
COD orders are shipped only after phone and address verification.
Fast Dispatch
We ship 90% of orders within 24 hours and verified orders within 48 hours.
Prepaid Benefits
For prepaid orders, shipping charges including return charges are free.
🚚
What Shipping Partners Do We Use?
We have partnered with ShipRocket to ensure reliable and efficient delivery. Depending on your location and serviceability, your order will be delivered through trusted courier services.
Blue Dart
Delhivery
DTDC
XpressBees
Other Partners
₹
Shipping Charges
Shivom Jewellers offers convenient shipping options for both prepaid and Cash on Delivery orders.
| Order Type | Shipping Terms | Return Charges |
|---|---|---|
| Prepaid Orders | Shipping charges are free. | Return shipping charges are also free. |
| Cash on Delivery Orders | COD orders are shipped after phone and address verification. | A nominal fee of INR 75 will be borne by the customer in case of return. |
Note: If there is any return in a Cash on Delivery order, a nominal fee of INR 75 will be borne by the customer.
✓
COD Order Verification
COD orders are verified for authenticity before dispatch. If we have any doubt regarding the phone number or address mentioned in your order, our team may call you for confirmation.
- Only orders with a verified phone number will be shipped.
- Only orders with a verified address will be shipped.
- Orders with incomplete or doubtful details may be kept on hold until confirmation.
⏱
Order Processing & Shipping Timeline
We try our best to dispatch orders as quickly as possible after successful order placement and verification.
01
Order Processing
Order processing usually takes 1–2 days after order confirmation.
02
Dispatch
We ship 90% of our orders within 24 hours and all verified orders within 48 hours.
03
Delivery
Shipping usually takes 3–4 days, depending on the delivery pin code.
Important: We do not ship orders on Sundays. Delivery timelines may vary depending on courier availability, location, and pin code serviceability.
📦
Delivery Information
All our orders are shipped through major courier networks, so you can expect your order to arrive within 3–4 days after processing, depending on your delivery location and courier serviceability.
- Delivery timelines are calculated after order processing is completed.
- Shipping time may vary for remote locations or non-serviceable pin codes.
- Tracking details will be shared once the order is dispatched.
- Customers are requested to provide accurate phone number, address, and pin code.
?
Shipping FAQs
How long does order processing take?
Order processing usually takes 1–2 days after the order is confirmed and, where applicable, verified.
How long does shipping take?
Shipping usually takes 3–4 days after processing, depending on your delivery pin code and courier serviceability.
Do you ship on Sundays?
No, we do not ship orders on Sundays. Orders are processed and dispatched on working days.
Are COD orders verified before shipping?
Yes. COD orders are verified for authenticity. If there is any doubt about the phone number or delivery address, our team may call to confirm before dispatch.
Is there any return charge for COD orders?
Yes. If there is a return in a COD order, a nominal fee of INR 75 will be borne by the customer.
Need help with your order delivery?
Keep your Order ID ready and our team will help you with shipping, tracking, or delivery-related queries.