Frequently Asked Questions (FAQs)
🛒 Orders
How long will it take to receive my order?
We process and dispatch all orders within 24–48 hours of confirmation.
Delivery typically takes 2–5 working days, depending on your location.
Once your order is shipped, you will receive tracking details via SMS and email.
How can I track my order?
After placing your order, you will receive tracking updates via your registered WhatsApp number and email.
- Tracking updates usually begin within 48–72 hours
- If you do not receive updates, please contact us
Email: xxxxxxxx
WhatsApp: xxxxxx
💳 Payments
What payment methods do you accept?
We offer secure payment options including:
- Credit/Debit Cards – Visa, Mastercard, Amex
- Net Banking – All major banks
- UPI – PhonePe, BHIM, Paytm
- Digital Wallets – Paytm, Freecharge, etc.
- Cash on Delivery (COD)
Do you offer Cash on Delivery (COD)?
Yes, Cash on Delivery is available across India.
🚚 Shipping
What shipping partners do you use?
We use trusted courier partners for reliable delivery:
- Blue Dart
- Delhivery
- DTDC
- XpressBees
- Other leading logistics partners
🛡️ Warranty & Product Care
Do you offer a warranty?
Yes, we offer warranty on select products against manufacturing defects.
- Warranty may vary by product
- Repair or re-plating may be available
- Courier charges may apply
- Proof of purchase is required
Will the jewellery tarnish?
Our jewellery is crafted with high-quality materials and finishing.
To maintain shine:
- Avoid water, sweat, and chemicals
- Store in dry, airtight conditions
Is the jewellery pure silver?
Yes, our silver jewellery is made with 92.5% sterling silver.
How long does gold plating last?
The durability of gold plating depends on usage and care.
- We use 24K gold plating
- Avoid moisture and perfumes
- Store in airtight packaging
