Shipping & Delivery Policy
🚚 Shipping Partners
We have partnered with ShipRocket to ensure reliable and efficient delivery.
Depending on your location, your order will be delivered through trusted courier services such as:
- Blue Dart
- Delhivery
- DTDC
- XpressBees
- Other leading logistics partners
Free Shipping: We currently offer free shipping on all orders.
Cash on Delivery (COD): All COD orders are verified. Orders will be shipped only after successful phone and address verification.
⏱️ Order Processing & Delivery Time
- Order Processing Time: 1–2 days
- Shipping Time: 3–4 days (depending on pincode)
- 90% of orders are shipped within 24 hours
- All verified orders are shipped within 48 hours
- We do not ship on Sundays
Orders are shipped via major courier networks and usually delivered within 3–4 days after dispatch.
Return, Refund & Exchange Policy
🔄 Return Policy
At Shivom Jewellers, you can shop with confidence. We offer a transparent return process.
- Return requests must be initiated within 3 days of delivery
- Discounted products are eligible if requested within 2 days
- Promotional offers (Buy 1 Get 1, etc.) are eligible for wallet credit only
Return Conditions
- Items must be unused and in original packaging
- Tags and accessories must be intact
- Unboxing video is mandatory for claims
📩 How to Initiate a Return
- Email your request with Order ID to info@shivomjewellers.com
- Receive Return ID via email/WhatsApp
- Pickup will be arranged from your address
- Provide reason, images, video & pickup details
Support: info@shivomjewellers.com | 9354668141
💰 Refund Policy
- Refunds are processed within 7–10 working days
- Prepaid orders → original payment method
- COD orders → UPI or bank transfer
❌ Non-Returnable Items
- Customized or personalized jewellery
- Clearance or final sale items
🔁 Exchange Policy (Within 5 Days)
| Issue | Exchange Type |
|---|---|
| Damaged Item | Same item replacement |
| Wrong Item Received | Same item replacement |
| Size Issue | Same variant exchange |
If the exact item is unavailable, we will offer a similar product or process a refund.
📩 How to Initiate an Exchange
- Email your request with Order ID to info@shivomjewellers.com
- Receive Exchange ID via email/WhatsApp
- Pickup will be arranged
- Provide reason, images, video, and pickup details
Support: info@shivomjewellers.com | 9354668141
🆘 Need Help?
For any support, feel free to contact us:
Email: info@shivomjewellers.com
Phone / WhatsApp: 9354668141
