Free shipping for all orders over INR 2200.00
Shivom Jewellers Policy
Cancellation Policy
Please note our cancellation policy for all orders placed using our website or app. Customers are requested to raise cancellation requests as early as possible before the order is dispatched.
Cancel before dispatch
Orders can only be cancelled before they are dispatched. Since we typically dispatch orders within 24 hours, customers should raise cancellation requests as early as possible.
Before Dispatch Only
24-Hour Dispatch Window
Email Support
1
Cancellation Window
Orders can only be cancelled before they are dispatched. Since we typically dispatch orders within 24 hours of placement, customers must raise a cancellation request as early as possible.
Important: Cancellation requests are subject to order status verification by the Shivom Jewellers support team.
2
How to Cancel
All cancellation requests must be raised through info@shivomjewellers.com , our customer support email. No cancellations will be processed through any other channel.
01
Keep Order Details Ready
Keep your Order ID and registered contact details ready before raising the request.
02
Email Your Request
Send your cancellation request to info@shivomjewellers.com before the order is dispatched.
03
Verification
Our team will verify the order status and confirm whether the cancellation is eligible.
3
Cancellation Terms
- Cancellation requests are subject to order status verification.
- Orders can only be cancelled before they are dispatched.
- If a cancellation request is accepted after the order has been shipped, the forward shipping/departure charges and return shipping fees will be borne by the customer.
Note: Cancellation requests are subject to order status verification.
Need help with cancelling an order?
Please raise your request before dispatch and keep your Order ID ready for quick verification.