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Shivom Jewellers Support
Frequently Asked Questions
Find quick answers about our jewellery, purity, anti-tarnish finish, order delivery, payment options, returns, and product care.
Jewellery made for everyday elegance
From sterling silver to gold-plated jewellery, we help you choose, wear, store, and care for every piece with confidence.
Shipping Worldwide
We offer secure shipping so your jewellery reaches you safely and reliably.
3 Days Return
You can request a return within three days of receiving your order.
Secure Payment
Payments are processed through safe and encrypted checkout systems.
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Product & Purity
Is the silver jewellery pure?
Yes, our silver jewellery is crafted from 92.5% sterling silver as per the industry standard for quality and durability.
Each piece is hallmarked to certify its authenticity and purity.
Is silver hallmarked?
Yes. Each piece is hallmarked to certify its authenticity and purity.
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Gold Plating & Jewellery Care
Is the gold-plated jewellery anti-tarnished?
Our jewellery is crafted with 24K gold-plated anti-tarnish material. With proper care and storage, it will retain its shine and finish for a long time.
We recommend:
- Avoid contact with water, sweat, and chemicals.
- Store jewellery in dry, airtight conditions.
- Keep away from perfumes, lotions, and harsh cleaning agents.
How long does gold plating last?
The longevity of gold plating depends on usage and care.
- We use 24K gold plating for a premium finish.
- With proper care, the shine can last longer.
- Avoid moisture, perfumes, and harsh conditions.
- Store in airtight packaging when not in use.
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Shipping & Delivery
How long will it take to receive my order?
We process and dispatch all orders within 24–48 hours of confirmation.
Delivery typically takes 2–5 working days, depending on your location.
Once your order is shipped, our logistics partner will keep you updated with real-time tracking details via SMS and/or email.
When do I receive my order?
When placing the order, a day of shipment is indicated. After the order has been placed, the same delivery time will also be stated on the order confirmation.
It is therefore never possible that during the order, the shipping day on the website is different from the order confirmation.
What shipping partners do you use?
We have partnered with ShipRocket to ensure reliable and efficient delivery.
Depending on your location, your order will be delivered through trusted courier services such as:
- Blue Dart
- Delhivery
- DTDC
- XpressBees
- Other leading logistics partners
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Payments
What payment methods do you accept?
We offer a wide range of secure payment options:
- Credit/Debit Cards – Visa, Mastercard, Amex, and more
- Net Banking – all major banks supported
- UPI Payments – PhonePe, BHIM UPI, Paytm, etc.
- Digital Wallets – Paytm, Freecharge, Ola Money, and others
- Cash on Delivery — available across India
All payments are processed through secure and encrypted checkout systems.
Do you offer Cash on Delivery?
Yes, we offer Cash on Delivery across India for your convenience.
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Warranty & Support
Do you offer a warranty on Shivom Jewellers products?
Yes, we offer a warranty on select products against manufacturing defects.
- Warranty coverage may vary by product.
- Repair or re-plating services may be provided where applicable.
- Customers may need to bear courier charges.
- A valid proof of purchase is required.
For warranty-related queries, please contact our support team.
Still have a question?
Our team can help you with product selection, jewellery care, shipping, returns, and warranty support.