FAQs

We process and dispatch all orders within 24–48 hours of confirmation.
Delivery typically takes 2–5 working days, depending on your location.

Once your order is shipped, our logistics partner will keep you updated with real-time tracking details via SMS and/or email.

After placing your order, you will receive live tracking updates from both Shivom Jewellers and our shipping partner via your registered mobile whatsapp number and email.

• Tracking updates usually begin within 48–72 hours of order placement
• If you do not receive updates after this period, please reach out to us:
  📩 Email: Jewelleryshivom@gmail.com
  📱 WhatsApp: 9354668141

Your order is our priority, and we ensure timely and safe delivery.

We offer a wide range of secure payment options:

• Credit/Debit Cards – Visa, Mastercard, Amex, and more
• Net Banking – All major banks supported
• UPI Payments – PhonePe, BHIM UPI, Paytm, etc.
• Digital Wallets – Paytm, Freecharge, Ola Money, and others
• Cash on Delivery (COD) – Available across India

All payments are processed through secure and encrypted checkout systems.

Yes, we offer Cash on Delivery (COD) across India for your convenience with a Nominal fee of INR 75.

Prepaid orders come with no additional charges and include free delivery.

We have partnered with ShipRocket to ensure reliable and efficient delivery.

Depending on your location, your order will be delivered through trusted courier services such as:

• Blue Dart
• Delhivery
• DTDC
• XpressBees
• And other leading logistics partners

Yes, we offer a warranty on select products against manufacturing defects.

• Warranty coverage may vary by product
• Repair or re-plating services may be provided where applicable
• Customers may need to bear courier charges
• A valid proof of purchase is required

For warranty-related queries, please contact our support team @ Jewelleryshivom@gmail.com or +9354668141

For warranty-related queries, please contact our support team.

Our Jewellery is crafted using high-quality materials and features an anti-tarnish coating for long-lasting shine.
With proper care and storage, it will retain its shine and finish for atleast 3 to 5 Years.

We recommend:

• Avoiding contact with water, sweat, and chemicals
• Storing Jewellery in dry, airtight conditions

Yes, our silver Jewellery is made with 92.5% sterling silver, which is the industry standard for durability and quality.

The longevity of gold plating depends on usage and care.

• We use 24K gold plating for a premium finish along with Anti Tarnishing coating
• With proper care, the shine can last for Around 3 to 5 years
• Avoid moisture, perfumes, and harsh conditions
• Store in airtight packaging when not in use